CALL 24 PHONE SERVICES

KCFCU offers CALL-24, a convenient audio response phone service which allows you to obtain account information and make transactions from the comfort of your home, car or office. It also allows you to conduct credit union business 24 hours a day, 7 days a week. All you need is a touch-tone phone, your account number and a Personal Identification Number (PIN).

Take a look at what CALL-24 can do for you:

Make Balance Inquiries
List of Recent Transactions
Get a List of Cleared Checks
Deposit Verifications
Make Transfers Between Accounts
Receive Check Withdrawals by Mail
Obtain Dividend Information
Get Loan Information on Existing Loans
Make Loan Payments
Advances on Checking Line-of-Credit and VISA®
And Much More!

Accessing Other KCFCU Accounts

For your convenience you may also transfer between other KCFCU accounts, by completing the appropriate section of the application and returning it to the credit union. When you use CALL-24, you will need to know the account number and suffix for each account that you wish to access. A suffix is the two numbers following your account number, which designates a particular section of your account (i.e. checking, saving, etc.)

When prompted to enter a suffix number, the system will automatically list the available suffixes on your particular account. A list of credit union suffixes are provided below.

Account Suffixes

00 Savings
01 Secondary Savings
03 Checking Account
04 Money Market Plus
08 Vacation Club
09 Christmas Club
75 IRA

Loan Suffixes

03 Checking Line-of-Credit
70 VISA®
77 Shared-Secured VISA®

Helpful Tips For Using CALL-24

If you have a rotary dial phone, move the pulse switch to tone while using the service.
A transfer between two accounts requires two different account numbers. A transfer within an account involves two suffixes (such as checking & savings).
Telephone transfers are limited to six transactions per month from all savings accounts excluding Regular Savings and Checking Accounts.
We recommend changing your PIN during your first use of CALL-24, to maintain the security of your account. To do this, select option 4 on the main menu.
To end your phone call simply press "*" or just hang up.
To return to the previous menu, press "#".
Members with access to more than one account should remember to enter the system using the desired account number from which the transaction will originate.

Our CALL-24 Service is Safe, Reliable and SECURE!

To maintain the security of your accounts, each account will be issued it's own Personal Identification Number (PIN) for the primary account holder to use. If you haven't already been issued a PIN, it will be the last four digits of the primary account holder's social security number. Once you have access to CALL-24, you may select a PIN of your choice. Please allow two weeks for processing and mail time. For your convenience, your CALL-24 PIN will also provide you with initial access to register for our Online Banking program. If you cancel access to CALL-24, this does not automatically cancel access to Online Banking.

To obtain your CALL-24 PIN number, contact a Member Service Representative at 269.968.9251 or 800.854.5421, or e-mail contactus@kelloggcfcu.org

CALL-24 User Guide

After dialing into the system, you will first be asked to press

For English
For Spanish

Next, you will be prompted to press

CALL-24
Loan Calculator

After making your selection, you will be asked to enter your main account number and your Personal Identification Number (PIN).

CALL-24

Specific Account Information
1. Checking Information
  1. Checking balance and amount available
  2. Last 10 checks cleared
  3. Last 5 deposits
  4. Last 5 non-check withdrawals
  5. Specific check cleared
  6. Dividend information
  7. Transfers and withdrawals
2. Savings Information
  1. Savings balance and amount available
  2. Last 5 deposits
  3. Last 5 withdrawals
  4. Dividend information
  5. Transfers and withdrawals
3. Loan Information
  1. Loan balance and amount available
  2. Payment information
  3. Last 5 transactions
  4. Pay off information
  5. YTD finance charges
  6. Annual percentage rate
  7. Transfers and withdrawals
4. Term Share Account Information
  1. Term Share balance
  2. Dividend rate and maturity date
  3. Last 5 deposits
  4. YTD dividends
  5. Prior year dividends
Transfers and Withdrawals
1. Withdrawal by check
2. Transfers
3. Cross account transfers
Combined Account Information
1. Dividends on all suffixes except IRA
2. Finance charges on all loans
3. Aggregate balance of all share accounts
4. All Savings Account balances
5. All Loan Account balances
6. Payment information on all loans
Change Personal Identification Number (PIN)