CALL 24 PHONE SERVICES
KCFCU offers CALL-24, a convenient audio response phone service which allows you to obtain account information and make transactions when ever or where ever. It also allows you to conduct credit union business 24 hours a day, 7 days a week. All you need is a touch-tone phone, your account number and a Personal Identification Number (PIN).
269.968.0786 I 800.245.3287
UPDATES
KCFCU has recently updated the CALL-24 audio voice response system. With this update, the menu options on CALL-24 have changed. The new call flow better reflects how our members use this convenient service. All of the old features still exist today on the updated system.
NEW CALL-24 Users' Guide - Visual/Map Version
Take a look at what CALL-24 can do for you
- Make Balance Inquiries
- List Recent Transactions & Cleared Checks
- Deposit Verifications
- Make Transfers Between Accounts
- Receive Check Withdrawals by Mail
- Obtain Dividend Information
- Get Your Loan Information or Make Loan Payments
- Advances on Checking Line-of-Credit and VISA®
- And Much More!
Accessing Other KCFCU Accounts
For your convenience you may also transfer between other KCFCU accounts, by completing the appropriate section of the application and returning it to the credit union. When you use CALL-24, you will need to know the account number and suffix for each account that you wish to access. A suffix is the two numbers following your account number, which designates a particular section of your account (i.e. checking, saving, etc.)
When prompted to enter a suffix number, the system will automatically list the available suffixes on your particular account. A list of credit union suffixes are provided below.
Account Suffixes
00 Savings
01 Secondary Savings
03 Checking Account
04 Money Market Plus
08 Vacation Club
09 Christmas Club
75 IRA
Loan Suffixes
03 Checking Line-of-Credit
70 VISA®
77 Shared-Secured VISA®
Our CALL-24 Service is Safe, Reliable and SECURE!
To maintain the security of your accounts, each account will be issued it's own Personal Identification Number (PIN) for the primary account holder to use. If you haven't already been issued a PIN, it will be the last four digits of the primary account holder's social security number. Once you have access to CALL-24, you will be required to select a different PIN of your choice. Please allow two weeks for processing and mail time. For your convenience, your CALL-24 PIN will also provide you with initial access to register for our Online Banking program. If you cancel access to CALL-24, this does not automatically cancel access to Online Banking.
To obtain your CALL-24 PIN number, contact a Member Service Representative at 269.968.9251 or 800.854.5421, or e-mail contactus@kelloggcfcu.org
